Jira Service Management Gets AI Expansion

In Today’s edition:

1. Atlassian Expands AI in Jira Service Management

2. Key Takeaways from the PM Network Alliance Meetup on Microsoft Copilot

3. Dovetail Launches AI Assistant in Slack to Bring Customer Insights to Teams

4. TOOL REVIEW: Layer Brings AI-Powered Mind Mapping and Seamless Team Collaboration

5. Exciting Career Opportunities for Product and Project Management Professionals

Reading time: 4 minutes

HEADLINE NEWS

Atlassian Expands AI in Jira Service Management

Atlassian is accelerating AI adoption in Jira Service Management by introducing ten new features focused on agentic AI. These updates aim to enhance user experience, improve efficiency, and provide rapid returns for customers. The company emphasizes convenience, automation, and expanded integrations to streamline IT service management.

• Atlassian introduces ten AI-powered features, focusing on agentic AI for Jira Service Management.

• New Rovo Agents can pull data from third-party sources and suggest automated playbooks.

• AI-powered virtual service agents now support all Jira Service Management languages.

• Expanded integrations include Slack, Teams, Workday, Okta, and more for seamless access.

• The virtual service agent processes 75% of internal requests with a 4.5/5 satisfaction score.

For project managers, these enhancements bring faster incident resolution, reduced manual effort, and improved service delivery. By integrating AI-powered agents and automation, teams can work more efficiently while ensuring critical issues are addressed promptly. This shift toward intelligent service management can lead to better productivity and streamlined workflows. Read more

Key Takeaways from the PM Network Alliance Meetup on Microsoft Copilot

Yesterday’s PM Network Alliance Meetup brought together technology and business leaders to explore how Microsoft Copilot can drive efficiency and innovation. Led by DeShon Clark, Chief AI Officer at Allventa, the session provided practical insights into AI adoption and real-world applications. Attendees left with actionable strategies to enhance productivity and streamline operations using AI.

• Practical Copilot Tips – Demonstrated ways to integrate Microsoft Copilot into daily workflows.

• AI Rollout Framework – Covered key steps for implementing AI-driven infrastructure.

• Microsoft Case Studies – Shared real-world success stories of AI-powered transformation.

• Center of Excellence – Discussed governance models for managing AI innovation effectively.

• Training & Knowledge Sharing – Highlighted strategies for upskilling teams to maximize AI potential.

For the attendees, this session underscored the importance of leveraging AI for better decision-making, improved efficiency, and competitive advantage. The discussions provided a clear roadmap for integrating AI tools like Microsoft Copilot into team workflows, as AI continues to shape the future of project management.

Dovetail Launches AI Assistant in Slack to Bring Customer Insights to Teams

Dovetail has launched its AI-powered assistant, Ask Dovetail, in Slack to help teams seamlessly access customer insights in real time. By integrating customer knowledge directly into Slack conversations, the AI assistant ensures that product decisions are made with full customer context. This move aims to eliminate knowledge silos and empower teams with data-driven decision-making.

• Ask Dovetail AI assistant provides instant access to customer insights within Slack.

• Teams can retrieve customer knowledge alongside real-time discussions for better decision-making.

• AI-driven insights help validate assumptions and prioritize product improvements.

• Seamless Slack integration ensures fast access to research without switching platforms.

• Designed for product, design, research, and customer experience teams to drive smarter decisions.

This integration means more informed decision-making, reduced friction in knowledge sharing, and faster validation of product strategies. By having real-time customer insights within their workflow, teams can ensure that every decision aligns with user needs. This ultimately leads to better products, improved customer satisfaction, and more efficient collaboration. Read More

Layer Brings AI-Powered Mind Mapping and Seamless Team Collaboration

Layer is an online mind-mapping tool designed to help users visually organize ideas, manage tasks, and collaborate seamlessly. With features like AI assistance, real-time editing, and project planning, it offers a structured yet flexible approach to productivity. Whether for brainstorming, task management, or workflow optimization, Layer serves as a powerful tool for individuals and teams.

• Mind Mapping – Create, structure, and connect ideas visually for better organization.

• Task Management – Convert mind map nodes into tasks with deadlines and progress tracking.

• AI Assistance – Generate ideas, refine content, and streamline workflows with built-in AI.

• Real-Time Collaboration – Edit and share mind maps with team members instantly.

• Integration & Export – Sync with calendars, format notes like Notion, and export for presentations.

For product managers, Layer provides a dynamic way to structure ideas, manage team workflows, and track project progress—all within a single platform. The integration of AI and real-time collaboration ensures seamless communication and decision-making. With its intuitive design and powerful features, Layer is a valuable tool for optimizing project planning and execution.

Product Link.

Exciting Career Opportunities for Product and Project Management Professionals

• Project Manager @ ITG Communications Salisbury, NC.

• Senior Project Manager @ State of North Carolina Durham, NC.

• Product Manager @ Balfour Beatty Charlotte, NC.

• Sr Product Manager @ Lowe's Charlotte, NC.

• Senior Product Manager - Payments @ AvidXchange, Inc. Charlotte, NC.

THAT’S A WRAP