The AWS Blackout No One Saw Coming

In Today’s edition:

1. Millions Affected as AWS Failure Knocks Apps, Projects and Services Offline

2. Keeping the Momentum Going After Last Week’s Meetup

3. Agentforce 360 Expands as Salesforce Integrates Google Gemini AI

4. TOOL REVIEW: Director builds browser workflows from plain English commands

5. Exciting Career Opportunities for Product and Project Management Professionals

Reading time: 4 minutes

HEADLINE NEWS

Millions Affected as AWS Failure Knocks Apps, Projects and Services Offline

On 21 October 2025, Amazon Web Services (AWS) suffered a significant outage that disrupted numerous apps, websites and services globally. The incident underscored how deeply so many digital services rely on cloud-infrastructure.

• The outage began at around 07:11 GMT in AWS’s Virginia data-centre when an update to its DynamoDB API triggered a Domain Name System (DNS) failure.

• Because the DNS couldn’t resolve the API addresses, some 113 AWS services were impacted and could not connect properly.

• Many major apps and platforms were hit: from banking and finance apps (including some U.S. banks and crypto exchange) to gaming services, communication tools and smart-home devices.

• The outage was due to an internal technical error — not a cyberattack — which aligns with the common pattern of cloud disruptions being caused by human or operational error.

• AWS responded by engaging engineers immediately, working multiple recovery paths, and later promised to publish a detailed post-event summary.

While the outage was serious, affecting a wide array of services and underscoring vulnerabilities in cloud-dependency, AWS remains dominant in the market and is expected to retain its customer base. The incident offers a reminder for companies to build redundancy and for users to understand how deeply their digital lives depend on a few infrastructure providers. Read More

Keeping the Momentum Going After Last Week’s Meetup

It was great seeing so many of you at last week’s meetup! The conversations and ideas shared around automation were inspiring — it’s clear this community is full of innovators eager to put AI and automation to work in practical ways. To help you keep that momentum going, here are a few follow-up items worth checking out.

As a quick follow-up, here are a couple things to check out if you want to keep building on what we talked about:

• Free Month of Make.com Pro – As part of the PM Network Alliance, members can enjoy one free month of Make.com Pro to explore workflows, test integrations, and start automating real processes.
  👉 Claim Your Free Month

• November Hands-On Workshop – Join our small group session where you can bring your own use case and build your automation live with guided support.
  👉 Save Your Spot

We’re excited to see how you’ll apply what you learned and continue building smarter systems. Come ready to learn, experiment, and collaborate with others in the community — and as always, stay curious and keep exploring new ways to automate better.

Agentforce 360 Expands as Salesforce Integrates Google Gemini AI

Salesforce has deepened its strategic relationship with Google by integrating Google’s Gemini Enterprise models into its newly expanded Agentforce 360 platform. According to the article from Verdict, this move aims to enhance enterprise-AI capabilities by embedding powerful generative models into core CRM workflows and collaboration tools.

• Google’s Gemini models will now power Salesforce’s Atlas Reasoning Engine within Agentforce 360.

• Agentforce 360 will be integrated into Google Workspace apps (like Gmail, Docs, Drive) and Slack workflows.

• The partnership supports “large action models” to automate multistep business processes, not just text generation.

• The collaboration embraces open standards (e.g., Model Context Protocol, Agent2Agent) for multi-agent interoperability.

• Enterprises will gain richer context-aware AI agents grounded in organisational data, enabling more accurate, trusted decision-making.

This expanded partnership signals that Salesforce and Google are striving to equip businesses with next-generation AI tools that are deeply integrated into everyday workflows, rather than standalone add-ons. As enterprises increasingly demand contextually aware, reliable AI agents, this move gives both companies a stronger footing in the race to build “agentic enterprise” platforms. The real test will be adoption: how fast organisations leverage these capabilities, and whether they can operationalise them at scale while maintaining governance and trust. Read more

Director builds browser workflows from plain English commands

Director is a no-code web-browser automation platform that allows users to turn natural-language instructions into repeatable workflows interacting with any website. It runs on the cloud, so you don’t need to maintain your own browser infrastructure—just define what you want done, edit the steps visually, and schedule or trigger it. It’s built to bridge the gap between simple API-based automation and full-code browser-automation frameworks.

• Natural-language prompt conversion: simply tell Director what to do and it generates a browser workflow.

• Visual step editor: fine-tune each action (click, input, extract) via drag-and-drop in a transparent workflow.

• Hosted browser execution: automations run in Browserbase’s managed cloud browsers so you avoid local infra.

• Scheduling and trigger support: run workflows on a schedule, via webhook, or chain them for multi-step processes.

• Data extraction & output integration: pull structured data (CSV/JSON) or push results into other systems (webhooks/CRMs).

For project managers, Director is particularly relevant because many of the repetitive, browser-based tasks that occupy team time—such as logging into tools, scraping reports, filling forms, or collating data—can be automated without engaging developer resources. By empowering non-technical team members to build and maintain these workflows, a project manager can free up time, reduce error-prone manual work, and accelerate project deliverables while still maintaining visibility and control through the visual workflow builder and scheduling features.

TOOL LINK

Exciting Career Opportunities for Product and Project Management Professionals

• Product Owner-Agile @ Truist

  📍 Charlotte, NC.

• Senior Project Manager @ Envestnet

  📍 Raleigh, NC.

• Assistant Project Manager @ Balfour Beatty

  📍 Charlotte, NC.

• Project Manager @ SPC Mechanical

  📍 Wendell, NC.

• Product Manager - Alternative Investments @ Wells Fargo

  📍 Charlotte, NC.

THAT’S A WRAP